| Researching Customer Satisfaction & Loyalty
Researching Customer Satisfaction and Loyalty is a vital guide to this expanding area. It examines how to research customer satisfaction from both a client and a supplier perspective, and how to get the best results from that research. The breadth of detail is exhaustive and topics covered include: the development of customer satisfaction and loyalty, management theories about it, qualitative and quantitative research, and how market research projects get commissioned. The book also looks at the factors that both supplier and client need to consider when preparing a research brief and proposal, how interest in this area is changing and what the future holds for research into customer satisfaction.
Price: $35.00 USD
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| Plunkett's Chemicals, Coatings & Plastics Industry Almanac 2012
A complete market research guide to the chemicals, coatings and plastics industrya tool for strategic planning, employment searches or financial research. Includes trends analysis, statistical tables and an industry glossary. Features one page profiles of 400 leading chemicals, coatings and plastics industry firms, containing addresses, phone numbers and executive names.
Price: $299.99 USD
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| Plunkett's Wireless, Wi-Fi, RFID & Cellular Industry Almanac 2012
A complete market research guide to the wireless and cellular telecommunications industryfor strategic planning, competitive intelligence, employment searches or financial research. Features trends analysis, statistical tables and glossary. Provides profiles of 330 leading wireless, Wi-Fi, RFID and cellular industry firms worldwide, public and private, containing addresses and executive contacts.
Price: $299.99 USD
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| Plunkett's Automobile Industry Almanac 2012
A key reference to the automobile industry, including trends and market research. Includes industry analysis, statistical tables and an industry glossary. Also provides in-depth, proprietary profiles of 400 leading companies in the industry, featuring addresses, phone numbers and executives. A tool for strategic planning, competitive intelligence, employment searches or financial research.
Price: $299.99 USD
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| Plunkett's Outsourcing & Offshoring Industry Almanac 2012
Market research guide to the outsourcing and offshoring industrya tool for strategic planning, competitive intelligence, employment searches or financial research. Features trends, statistical tables and an industry glossary. Over 350 one page profiles of Outsourcing & Offshoring Industry firms, public and private, containing addresses, phone numbers and executive names.
Price: $299.99 USD
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| Plunkett's Banking, Mortgages & Credit Industry Almanac 2011
A market research guide to the banking, mortgages & credit industrya tool for strategic planning, competitive intelligence, employment searches or financial research. Includes trends, statistical tables and an industry glossary. Features profiles of top 325 banking, mortgages & credit industry firms, containing addresses, phone numbers and executive names.
Price: $299.99 USD
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| Plunkett's Energy Industry Almanac 2011
Market research guide to the energy industrya tool for strategic planning, competitive intelligence, employment searches or financial research. Contains trends analysis, globalization, trade, statistical tables and an industry glossary. Includes our profiles of the Energy 500 Firms, featuring addresses, phone numbers and executive names.
Price: $299.99 USD
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| Plunkett's Chemicals, Coatings & Plastics Industry Almanac 2011
Market research guide to the chemicals, coatings and plastics industrya tool for strategic planning, employment searches or financial research. Includes trends analysis, statistical tables and an industry glossary. Features one page profiles of 400 leading chemicals, coatings and plastics industry firms, containing addresses, phone numbers and executive names.
Price: $299.99 USD
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| Plunkett's Investment & Securities Industry Almanac 2011
A complete market research guide to the investment, securities and asset management industrya tool for strategic planning, employment searches or financial research. Contains trends analysis, statistical tables and a glossary. Profiles of the 350 leading global investment and securities industry firms, including addresses, phone numbers and executive names.
Price: $299.99 USD
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| Plunkett's Retail Industry Almanac 2011
A complete market research guide to the retail industrya tool for strategic planning, competitive intelligence, employment searches or financial research. Features our famous trends analysis, bricks and clicks, statistical tables and a glossary. Includes profiles of the world's 500 top retail firms, containing addresses, phone numbers and executive contacts.
Price: $299.99 USD
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