THIS BOOK IS NEITHER LICENSED NOR SPONSORED BY THE HERSHEY COMPANY. Hershey. The name means chocolate to America and the world, but as Michael D'Antonio reveals, it also stands for an inspiring man and a uniquely successful experiment in community and capitalism that produced a business empire devoted to a higher purpose. One of the twentieth century's most eccentric and idealistic titans of industry, Milton S. Hershey brought affordable milk chocolate to America, creating and then satisfying the chocoholic urges of millions. He pioneered techniques of branding, mass production, and marketing, and gained widespread fame as the Chocolate King. But as he developed massive factories, Cuban sugar plantations, and a vacation wonderland called Hershey Park, M.S. never lost sight of a grander goal. Determined that his wealth produce a lasting legacy, he tried to create perfect places where his workers could live, perfect schools for their children, and a perfect charity to salvage the lives of needy children in perpetuity. Along the way, he overcame his personal childhood traumas, as well as the death, after a short and intensely romantic marriage, of the one woman he ever loved. In childhood, Milton was torn by the constant conflicts between his stern mother and starry-eyed father. He watched his father go bust in the oil fields and his sister die of scarlet fever. As a young man he failed with businesses in Philadelphia, New York, and Chicago. Milton finally succeeded in Lancaster, thanks to a caramel recipe copied from another confectioner and a lucky break provided by a British importer. Then, at the history-shaping Columbian Exhibition, Milton found the chocolate-making technology that would allow him to bring a new taste to America. When they heard about his plan to build a chocolate empire complete with its own little city in rural Pennsylvania, his friends said he needed a legal guardian. Ten years later, Milton controlled the U.S. chocolate market, and his town, Hershey, Pennsylvania, was the ideal American village. Factory workers lived in graceful homes. Their children attended the best schools. Local parks, libraries, and theaters rivaled the best in big cities. Trains brought thousands of tourists every day, who flocked to see the miracle town, the Hershey zoo, and an enormous amusement park. Not content with these accomplishments, a childless M.S. Hershey founded an orphanage for boys at his family homestead. After his wife Catherine's death, the press revealed that he had secretly willed his entire estate to the Hershey Industrial School, as it was called. This was only the beginning of his giving. Through the Great Depression, Milton Hershey used his fortune to fund a massive building program that kept all his workers employed and spared the community the real hardships of the era. Before he died, he even gave away his mansion, keeping just two rooms for himself. Remarkable as Hershey was, his legacy is even

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Advanced Selling For Dummies® is a terrific resource that can energize your business performance and boost your bottom line. An excellent guide for both seasoned salespeople who want to take their productivity to the next level and small- and large-business entrepreneurs who are missing the advanced selling strategies that they really need to generate business and revenue. This book is packed with practical advice on how to boost sales, productivity and profits through the full-court-press approach to marketing and sales. Unlike other books that claim to reveal the "secret" to selling, Advanced Selling For Dummies is based on the premise that no single secret exists. You need a positive attitude, a strong work ethic, a creative mind, and the "sticktoitism" to survive and thrive in today's competitive marketplace. In the book, Ralph R. Roberts and a select group of the top sales people and trainers across the country give readers the necessary tools to become top-producers. Stressing the importance of focusing on your innate skill sets and creating a distinctive brand for yourself, Advanced Selling For Dummies teaches the tricks and habits that can benefit you both in your professional and personal life--things like:. · Believing in and motivating yourself. · Planning the work and then working the plan. · Techniques for honing your sales skills. · Hour of Power-100 phone calls, one hour a day. · Personal branding through shameless self-promotion. · Credibility building through websites, blogging, and social media. · Personal partnering for inspiration and accountability. · Tapping the un-served and under-served multicultural marketplace. · Embracing change and taking risks. · Implementing the latest productivity-boosting technologies. · Hiring an assistant so you can pursue your passions. · Tapping the power of R-Commerce (Relationship-Commerce. Roberts also tackles the process of running a sales operation, which requires deft maneuvering. Here, you'll learn to create solid partnerships with like-minded, talented people; set the right goals and reward yourself properly when you reach them; embrace change in your industry (and the world at large) to grow your business; create your own USP, a kind of personal resume and mission statement; "seed" your business cards; take a weekly "Hour of Power" to keep in touch with your contacts; and use the latest technology such as the Internet and blogs to grow sales.

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REINVENTING YOUR COMPANY IN A CUSTOMER-DRIVEN MARKETPLACE. FOREWORD BY DON TAPSCOTT, Bestselling author of Wikinomics. "A must-read for business leaders, managers, and just about anyone who wants to recognize and tap into the incredible creative energy of customers and stakeholders." -- Richard Florida, bestselling author of The Rise of the Creative Class. "Marketers should follow the course laid out by Sean Moffitt and Mike Dover, which leads us into a new brand future of pull, not push, and of conversation, not control." -- B. Josep h Pine II, bestselling author, The Experience Economy. "Thoughtful, innovative, and most of all practical. If your organization wants to deploy technology to build better client relationships, Wikibrands will show you how." -- Keith Ferrazzi, bestselling author, Never Eat Alone. "Your brand can share control to create value. With the changing role of consumers, every brand is a lie, not a promise. But Wikibrands offers marketers a rich understanding of how social media can drive engagement for brands that make them true." -- Ross Mayfield , Chairman, President, and co-founder, Socialtext. "A must-read for the hungry marketer!” -- Julie Roehm, Backslash Meta, LLC. "The path forward presented in Wikibrands is brightly illuminated, helping change the landscape in an area ready for consumer-driven, open innovation." -- David Smith, Global Managing Director, Accenture, and Co-Author of Workforce of One : Revolutionizing Talent Management Through Customization. “"A behind-the-curtain look at how you should be engaging your customer directly in the branding process. Ignore this important book at your own peril." -- Saul Kaplan, Founder and Chief Catalyst, Business Innovation Factory What is a Wikibrand?. It's the next generation of business building thattaps into the true power of social networks, brandconnections, and customer participation to build real value. It's a status update on Facebook, a rave on Twitter, a review on YouTube, and so much more. It's the herald of a new golden age in customer freedom and individualized customer service. It's the future of business--and this book is your wake-up call, strategy guide, and road map to what's ahead. In Wikibrands , acclaimed media marketing experts Sean Moffitt and Mike Dover show you how to take advantage of the exciting new models of business and technologies--and enthusiastic online communities--one click at a time. Built on continuing research from Don Tapscott's trailblazing $10 million research project, which formedthe basis of bestselling books such as Wikinomics and Grown Up Digital , this book delivers hundreds of the best examples from today's most successful businesses. You'll learn how to: ENGAGE THE CUSTOMER through social influence, word of mouth, and user-generated content; CREATE AN EXPERIENCE affected by customer-driven ratings, reviews, an

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PRAISE FOR Yours, Mine & Ours: Creating a Compelling Donor Experience. "Using the principles penned in this book, Barry McLeish has helped our nonprofit grow its customer base 400% with plans to double it yet again approved by our board. The creation of a compelling donor experience has increased gifts 1,000%.". --Ron Ward. Executive Director. Camp Berea. "Nonprofits face constant pressure from a public scrutinizing our every move, demanding more service for less cost. Into this perfect storm, Barry McLeish has cast a lifeline. He has given us the power to discern snake oil from salve and to craft custom strategies for our unique organizations. Those who survive the future shakeout and fragmentation of our industry will owe an eternal debt of gratitude to the likes of Barry McLeish and his tribe.". --Tony Lee. Associate Director of Development. Habitat for Humanity. "Becoming more donor-centric is not a choice--it's a strategic imperative. This timely book from a seasoned and very savvy practitioner sounds an urgently needed wake-up alarm for nonprofits that have yet to align their work with the hearts and minds of their donors. If you're an executive or board member of a nonprofit, after reading this book don't even dream of hitting the snooze button. In today's environment, it could well be your organization's last nap.". --Larry F. Johnston, PhD. President. McConkey, Johnston International. "Keeping up with the sea change in the business of philanthropy has become a full-time job for fundraisers and for managers of nonprofits. McLeish's book explores the expanded expectations of twenty-first-century donors and offers a road map to guide development professionals in building meaningful relationships that will insure years of engaged support. This book goes beyond conventional concepts of branding and marketing into the creation of authentic partnerships between donors and organizations.". --Linda G. Steckley. Vice President for Development and Executive Education. The Brookings Institution. "The words of Albert Szent-Gyorgyi, the biochemist, summarize Barry's latest thoughts: 'Discovery consists of seeing what everybody has seen and thinking what nobody has thought.' The reader who captures Barry's insights and personally adapts and applies them will benefit greatly.". --Larry Fuhrer, Founder/President. Presidential Services Ltd.

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